Frequently asked questions
Where do you ship from?
We work with trusted suppliers and fulfillment partners. Orders may ship from warehouses within the United States or from international fulfillment centers, depending on product availability and location.
Do you ship across the United States?
Yes. Cookoola currently ships to all 50 U.S. states. We focus on providing reliable delivery for customers throughout the United States.
How long does shipping take?
Orders are typically processed within 1–2 business days. Shipping usually takes 7–13 business days. Estimated total delivery time is 8–15 business days after dispatch. Delivery times may vary during holidays or peak seasons.
Will I receive a tracking number?
Yes. Once your order has been shipped, you will receive a confirmation email with your tracking number. Tracking updates may take 24–72 hours to appear.
What is your return policy?
Cookoola offers a 30-day return policy on eligible items. Products must be unused, in original condition, and in original packaging. If you receive a damaged, defective, or incorrect item, please contact our support team for assistance.